Privacy Policy
Who we are
Holloway & Hide operates this website. For data protection purposes we are the controller of your personal information. You can contact us at support@hollowayhide.store. Our registered mailing address is shown in our Legal Notice. This page summarises our practices. Our full policy is available at hollowayhide.store/policies/privacy-policy.
Information we collect
When you place an order, create an account or contact us, we may collect your name, email address, phone number, shipping and billing address, order history and the messages you send us. Payment card details are handled by our payment provider and are not stored by us.
Information collected automatically
When you visit our site, we may automatically collect technical data such as device type, browser, IP address, pages viewed and referral source through cookies and similar technologies.
How we use your information
We use your information to process and deliver orders, provide customer support, send order updates, prevent fraud, improve our website and, where you have agreed or the law allows, send marketing emails. You can unsubscribe from marketing at any time using the link in our emails.
Legal basis for processing
We process information to fulfil contracts (your orders), to comply with legal obligations, for legitimate interests such as fraud prevention and improving our service, and, where required, with your consent.
Sharing your information
We share information only with service providers needed to run the store, such as Shopify, payment processors, shipping carriers, and analytics and advertising partners.
Cookies
We use cookies and similar technologies to keep the site working, remember preferences, measure traffic and, with your consent where required, support advertising. You can control cookies through your browser settings and the cookie banner.
Your privacy choices
Where advertising partners are involved, you can opt out of the sale or sharing of your personal information for targeted advertising on our Your Privacy Choices page. You can unsubscribe from marketing emails at any time, and withdraw consent whenever you wish.
Data retention
We keep information for as long as needed to provide our services, resolve disputes, enforce agreements and meet legal and tax obligations.
International transfers
Your information may be processed in countries other than your own. Where we transfer information out of the UK or European Economic Area, we rely on recognised safeguards.
Your rights
Depending on where you live, you may have the right to access, correct or delete your personal information, to object to or restrict certain processing, to withdraw consent, and to receive a copy of your data. To make a request, email support@hollowayhide.store. You can also complain to your local data protection authority, such as the Information Commissioner's Office in the UK.
Children
Our website is not intended for children and we do not knowingly collect personal information from them.
Changes to this policy
We may update this policy from time to time. The latest version is always on this page and in our full policy.