Frequently Asked Questions
What do you sell?
Holloway & Hide makes leather jackets for men and women in biker, café racer, bomber, aviator, vintage, shearling and western styles. Materials, features and measurements are listed on every product page.
Is your leather real?
Yes. Our jackets are made from real leather. Each product page names the leather used, such as full-grain, cowhide, sheepskin, lambskin, suede or buckskin. Our Leather Guide explains the differences.
How do I choose my size?
Every product page has a size chart in inches, and our Size Guide shows how to measure yourself. If you are between sizes or unsure, email us before you order and we will help.
Can I customise my jacket?
Yes, on supported products. You can choose the leather type, leather colour and stitching colour, add initials or special instructions, and upload a design. Every jacket is made to order, so it is made fresh for you.
How long will my order take?
Delivery takes approximately 3 weeks from order confirmation to the United States, the United Kingdom and Europe. This covers making your jacket, quality check, dispatch and delivery. You will receive a tracking number by email when it ships. See our Shipping Policy.
Why does it take about 3 weeks?
Because your jacket is customised and made after you order. Nothing comes off a shelf, which is why the fit and quality are better.
Is shipping free?
Yes. Shipping is free on every order, sent by air.
Will I pay customs duties or import taxes?
No, for the United Kingdom, Europe and the United States. Duties and import taxes are included, so there are no surprise charges at the door.
How can I track my order?
When your order ships, we email you a tracking number and link. You can also read how tracking works on our Order Tracking page.
Are returns free?
Yes. You can return an unworn, unused jacket in its original packaging with tags attached within 30 days of delivery at no cost to you. Email us first and we guide you through every step. Full details are on our Returns & Refund Policy page.
What if my item arrives damaged or is not what I ordered?
Please email us within 7 days of delivery with your order number and photos of the item and packaging. We will replace it or refund you in full, including return shipping.
Can I change or cancel my order?
If your order has not shipped yet, contact us as soon as possible. Made-to-order items go into production quickly, so changes may not be possible once work has started.
What payment methods do you accept?
We accept the payment methods shown at checkout. Available options may vary by region and device, and all payments are processed securely through Shopify.
How do I care for my jacket?
Wipe it with a soft cloth, keep it away from direct heat, and condition it regularly. Our Care Guide has step-by-step advice for each type of leather.
How can I contact you?
Email support@hollowayhide.store or use our Contact page. Please include your order number if you have one. We reply within 1–2 business days.